Embedded Files
Vehicle Recovery & Insurance Liaison Services
Vehicle Recovery & Insurance Liaison Services
Have you been involved in an accident? Take the stress out of the aftermath with our seamless, end-to-end vehicle recovery and management service. We handle the heavy lifting so you can focus on what matters.
How We Help You
How We Help You
Rapid Accident Recovery: Our team will promptly recover your damaged vehicle from the scene using our specialised fleet, ensuring it is transported safely without causing further damage.
Secure Storage Facility: Your vehicle will be taken directly to our fully monitored, highly secure yard, giving you peace of mind that it is safe while next steps are determined.
Insurance Company Notification: We take the administrative burden off your shoulders by contacting your insurance provider directly to log the details and inform them of the vehicle's location.
On-Site Assessor Coordination: We will arrange and host the insurance assessor at our yard, providing them full access to inspect the damage thoroughly for a faster claims process.
Why Choose Us?
Why Choose Us?
**Hassle-Free Handling:** From the roadside to the insurance payout, we manage the entire process seamlessly. **Professional Fleet:** Our modern recovery vehicles are equipped to handle cars in any condition. **Faster Claims:** By housing your car and coordinating directly with assessors, we help speed up your insurance claim.
Let us handle the logistics and paperwork during a stressful time. Contact us today to arrange recovery.
Q & A
What are insurance liaison services?
What are insurance liaison services?
An accident management company (AMC) assists drivers after a motor vehicle accident. Unlike your insurance company, which may focus on minimizing their own payout, an AMC works directly on your behalf to handle the entire recovery, repair, and compensation process—especially if the accident wasn't your fault.
How does this service differ from using my own insurance provider?
How does this service differ from using my own insurance provider?
When you claim through your comprehensive insurance policy, you are often required to pay your policy excess upfront, and your no-claims bonus (NCB) may be temporarily affected until fault is officially recovered.
An accident management company claims directly against the at-fault driver’s insurance. This means:
You pay no excess.
Your No-Claims Bonus is protected.
You are provided with a comparable replacement vehicle, rather than a basic "courtesy car" from a standard garage pool.
Is this service really free to use?
Is this service really free to use?
Yes, if you were not at fault for the accident. All costs—including vehicle recovery, storage, repairs, and a replacement hire vehicle—are recovered directly from the insurance company of the driver who caused the accident.
What kind of replacement vehicle will I receive?
What kind of replacement vehicle will I receive?
Under UK credit hire frameworks, you are legally entitled to a "like-for-like" replacement vehicle. If you drive a prestige saloon, an estate, a van, or a hybrid, the AMC will provide a vehicle of a similar standard and specification while yours is being repaired or until you receive your write-off payout.
Where will my vehicle be repaired?
Where will my vehicle be repaired?
Your vehicle will be sent to an manufacturer-approved repairer. This ensures that only genuine parts are used and your vehicle's original manufacturer warranty remains fully intact. You are not forced to use the "insurance-approved" budget garages that insurers often try to mandate.
What happens if my car is declared a total loss (write-off)?
What happens if my car is declared a total loss (write-off)?
If your vehicle is too badly damaged to repair safely, engineers will assess its pre-accident market value. The AMC will negotiate with the third-party insurers to secure the maximum possible payout for your vehicle, and you will typically be permitted to keep the replacement hire car until that payout clears into your bank account.
Can you help me claim for personal injury or out-of-pocket expenses?
Can you help me claim for personal injury or out-of-pocket expenses?
Yes. If you or your passengers suffered injuries (such as whiplash or bruising) as a result of the collision, independent legal partners can manage a personal injury claim for you. They can also help recover costs for lost earnings, damaged personal property, or alternative travel expenses.
What do I need to do to start a claim?
What do I need to do to start a claim?
To get your vehicle recovered and your replacement car delivered, you generally need to provide:
The registration number of the at-fault vehicle.
The driver’s details (name, contact number, and insurance details if obtained).
Any witness details or dashcam/dashcam footage from the scene.
Your police log reference number (if emergency services attended).
For more information,
Call us on 07538 879741
Call us on 07895 554390
Page updated
Google Sites
Report abuse